We are currently seeking an Elder Connections Program Coordinator to join our JFS Community Connections team. This full-time (37.5 hours per week) position is responsible for serving as the main contact person and operations lead for the Elder Connections Program. The Program Coordinator is responsible for developing and launching operational aspects of the newly developed Elder Connections Program. Working closely with the Co-Director of Older Adult Services, the Elder Connections Program Coordinator will provide the following services for prospective and enrolled older adult clients: telephone and home visit screenings, volunteer matching, and light case management. Working closely with JFS Community Connections’ Director, the Elder Connections Program Coordinator will provide administrative program oversight; engage in community volunteer recruitment, training, management and retention; capture and maintain client and volunteer data in agency databases to track program metrics to show that Elder Connections reduces social isolation and loneliness in community-dwelling older adults.
We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Administrative Responsibilities (Approximately 30% of the position)
- Clients: Respond to potential client enrollee inquiries in a timely, professional manner and provide ongoing follow-up communication with potential clients.
- Volunteers: Respond to potential volunteer inquiries. Perform telephone and email screenings to determine if potential volunteers are appropriate for the program or whether they should be referred to other JFS volunteer opportunities.
- Data: With the Director of JFS Community Connections and the Co-Director of Older Adult Services, develop and administer program pre- and post- surveys to Elder Connections participants and volunteers.
- Clinical Responsibilities (Approximately 50% of the Position)
- Perform initial home visit and assessment for each potential enrollee, gathering information on physical and mental health, home safety, and sociocultural needs to facilitate successful volunteer match(es) and record visit(s) in Salesforce electronic record database.
- Perform telephone screenings to determine if potential enrollees are appropriate for the program or whether they should be referred to Older Adult Services’ Intake Coordinator for further assistance. Record interactions in Salesforce electronic record database ensuring accurate and complete data entry.
- Conduct ongoing post-interaction calls and oversight with enrollees and volunteers to confirm that the match is going well, recording hours and interactions in the Salesforce database.
- Provide current resources and referrals to older adults, their families, and other professionals as needed.
- Develop relationships with referral persons and other professionals as needed.
- Attend weekly clinical consults and Older Adult Services team meetings with Co-Director of Older Adult Services to ensure ongoing success of volunteer/client pairings.
- Develop and maintain clinical skills.
- Develop and evolve volunteer onboarding protocol and conduct volunteer onboarding trainings, continuing education sessions and volunteer retention activities.
- Outreach Responsibilities (Approximately 20% of the Position)
- Working closely with the Director of JFS Community Connections and team members, lead Elder Connections’ outreach events in the Greater Seattle Jewish community.
- Build and maintain relationships with Jewish organizational partners.
- Working closely with JFS Community Connections Director and JFS’s Marketing Team, assist in proactive client and volunteer recruitment and retention using a variety of outreach and marketing tools tailored to older adult issues.
- Maintain and evolve a list of current Elder Connections volunteer opportunities and job descriptions.
- With Volunteer Services and Co-Director of Older Adult Services create and update electronic and printed volunteer collateral including handbooks, job descriptions, training material and applications.
- Support ongoing volunteer program evaluation and development.
- Partner with the Director of Project Kavod to infuse Jewish learning and reflection into the volunteer experience.
- Perform other duties as assigned.
- A master’s degree in social work or related field and one year of paid social service experience is preferred; a bachelor’s degree in social work or related field and two years of paid social service experience will be considered.
- At least two years’ experience in older-adult programming is preferred.
- Licensure as a social worker is preferred.
- Must have a valid Washington State Driver’s License and access to an insured vehicle.
- Strong knowledge and understanding of aging populations including community-dwelling isolated older adults.
- Experience with program development, implementation and evaluation
- Must be able to work effectively and compassionately with clients who are frail or have physical or mild cognitive disabilities.
- Strong interview and assessment skills.
- Excellent attendance record.
- Knowledge of Jewish culture, local Jewish community, and Judaism strongly preferred.
- Ability to display sensitivity, tact, professionalism and responsiveness in various situations and maintain a high level of confidentiality.
- Experience working with volunteers and/or event planning preferred.
- Ability to travel locally and occasionally work after hours and/or weekend hours.
- Proficiency in Microsoft Office products, particularly Word, Outlook Excel, and Teams.
- Previous experience with Customer Relationship Management (CRM) systems and ability to enter data with a high level of accuracy required.
SALARY AND BENEFITS:
- The pay for this position is $28.66 – $35.03 an hour depending on relevant and applicable experience.
- Jewish Family Service offers a generous benefits package including:
- 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
- 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
- Paid Federal holidays and Paid Jewish holidays.
- 5% employer contribution to 401k retirement plan (no employee contribution required).
- Additional benefits include: vision coverage and FSA enrollment.
JFS values and provides opportunities for continued growth and learning for all team members.