We are currently seeking a Russian Language Information and Assistance Specialist to join our Older Adult Services (OAS) team. The Information & Assistance Specialist is responsible for engaging in outreach to immigrant older adults and people with disabilities and providing information and assistance via telephone as well as in the agency’s offices, clients’ homes, and occasionally other community settings. The I&A Specialist also screens all prospective Russian speaking clients for OAS services. If qualified, the I&A Specialist will provide care management services under the auspices of the City of Seattle Care Coordination service. This role will be 0.8 FTE at 30 hours a week.

We welcome and encourage you to apply if you feel connected to Jewish Family Service’s mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to new client inquiries from Russian-speaking clients.
• Perform a telephone screening to determine if potential clients are appropriate for OAS services or an outside provider. In some cases, further in-person assessment may be required.
• Provide support, information, and assistance to Russian-speaking older adults and people with disabilities in a culturally and linguistically appropriate manner.
• Enter all new callers into the agency database.
• Maintain accurate and complete paper or electronic files in accordance with agency policies, procedures, and contractual requirements.
• Effectively advocate for clients with healthcare and social service providers.
• Complete all specified Claims Conference paperwork for Holocaust Survivors.
• Comply with all contractual requirements regarding service provision and documentation if working under the auspices of a contract (e.g. City of Seattle, Claims Conference).
• Assist with socialization services for isolated older adults with other members of the OAS team, possibly including holiday gatherings, outings, etc.
• When applicable, connect clients to other services within JFS including food bank and volunteer services.
• Serve as a Russian speaking staff contact to the JFS Food Bank, for Russian speaking clients.
• Participate in community outreach activities to other professionals as well as to potential clients and their families.
• Attend and participate in monthly OAS clinical consultation and team meetings and other meetings as requested.
• Perform work on weekends and evenings as needed to meet applicable deadlines.
• Other duties as assigned.

 
SECONDARY FUNCTIONS:

• Accompany clients to appointments when needed.
• If qualified or approved by the City of Seattle, the I&A Specialist with provide care coordination services, which will include the following:

• • Provide comprehensive assessment of older adults’ physical and mental health, home safety, social needs, cultural needs, and financial status, in a linguistically and culturally appropriate manner.
  • Develop care plans in collaboration with clients and help clients achieve the goals outlined in the care plans.
  • Provide ongoing oversight of each assigned case, maintaining regular contact with client (including home visits, telephone checks, annual reassessments, etc.).
  • Coordinate services with OAS staff, JFS staff and other service providers are involved (this may include liaison work with other communal organizations).

• The Information and Assistance Specialist will perform such other tasks as may be assigned by the Director of Older Adult Services.
• Conduct small group classes, as appropriate, and lead other group activities.

 
QUALIFICATIONS:

Education/Experience:

Required:

• BA or equivalent in social work or a related field and two years of experience in human services; or AA and 4 years of experience.
• Fluent in English and Russian

 
Preferred:

• A master’s degree in social work or related field and one year paid social service experience; or a BA in social work or related field and at least two years’ paid social service experience; or BA and at least four years’ paid social service experience
• Experience working with older adults and people with disabilities is preferred.
• AIRS (Alliance of Information and Referral Systems) Certified Information and Referral Specialist in Aging (CIRS0A) credentials.

 
Knowledge, Skills, and Abilities:

• Must have a valid Washington State Driver’s License and access to an insured vehicle
• Excellent written and verbal skills
• Ability to work effectively and compassionately with individuals who may have a variety of physical or cognitive disabilities.
• Must have knowledge of community resources
• Strong interview and assessment skills
• Team oriented with strong interpersonal skills

 
Computer Skills:

• Working knowledge of Microsoft Word and Outlook is required
• Ability to learn to use an electronic database is also required

 
SALARY AND BENEFITS:

• The pay for this position is $25.26 – 30.88.
• Jewish Family Service offers a generous and comprehensive benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal and Jewish holidays.
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.

 

We are currently seeking a 6-month Temporary OAS Intake Coordinator and Geriatric Care Manager who will be responsible for serving as the initial contact person for Older Adult Services (OAS) client inquiries as well as maintaining a caseload of geriatric care management clients. The OAS Intake Coordinator and Geriatric Care Manager will provide the following services: telephone screening of all potential Older Adult Service clients; information, assistance, and referral; comprehensive assessment; care management and telephone consultation. We are looking for someone whose situation fits the 6 month contract nature of the role and who is excited by the idea of working with older adults.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Intake Responsibilities (Approximately 50% of the position)
• Respond to intake calls for the OAS department. Perform a telephone screening to determine if potential clients are appropriate for an internal department or an outside provider. In some cases, further in-person assessment may be required.
• Work closely with the OAS Co-Directors to facilitate assignment of clients to OAS staff and to ensure the successful transition from intake to ongoing services.
• Maintain information on community resources. Refer people to outside services as appropriate.
• Provide short-term telephone-based consultation to older adults and their families, occasionally including telephone-based advocacy.
• Admit new clients to Salesforce electronic medical record database.
• Keep current on all JFS programs and resources.
• Care Management Responsibilities (Approximately 50% of the position)
• Provide comprehensive assessment of older adults’ physical and mental health, home safety, social needs, cultural needs, and financial status.
• Develop care plans in collaboration with clients and help clients achieve their care plan goals.
• Serve as a client advocate and contact clients’ healthcare providers, community agencies, etc., to ensure clients’ needs are met.
• Coordinate services with Older Adult Services and JFS staff as well as multiple service providers
• Provide information, assistance, and referral to senior clients and their families.
• Provide ongoing oversight of each assigned case, maintaining regular contact with client (including home visits, telephone checks, annual reassessments, etc.).
• Maintain accurate and complete documentation by recording all client contact in the Salesforce database, including demographic information and ongoing client and collateral contact.
• Comply with all contractual requirements regarding service provision and documentation if working under contract auspices (e.g. City of Seattle, Claims Conference).
• Attend and participate in monthly OAS clinical consultation and team meetings and other meetings as requested.
• Develop and maintain clinical skills.
• Perform other duties as assigned.

 
QUALIFICATIONS:

• A master’s degree in social work or related field and one year of paid social service experience is preferred; a bachelor’s degree in social work or related field and two years of paid social service experience will be considered.
• Two years’ experience in older-adult programming is preferred.
• Licensure as a social worker or mental health counselor is preferred.:
• Must have a valid Washington State Driver’s License and access to an insured vehicle.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
• Excellent attendance record.
• Strong knowledge and understanding of care management, trauma-informed care, and client record keeping systems.
• Ability to multitask in a fast-paced environment with excellent communication skills.
• Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
• Must be able to work effectively and compassionately with clients who are frail or have physical or cognitive disabilities.
• Must have knowledge of community resources; knowledge of Jewish community resources preferred.
• Demonstrated excellent interpersonal skills.
• Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
• Strong interview and assessment skills.
• Knowledge of Jewish culture and religion preferred.
• Proficiency in Microsoft Office products, particularly Word, Outlook, Excel, and Teams.
• Ability to use an electronic database and enter data with a high level of accuracy is also required.

 
SALARY AND BENEFITS:

• The pay for this position is $29.38 – $35.91.
• This position is eligible for medical insurance, the Employee Assistance Plan, and Seattle Sick Time.

 

We are currently seeking a Elder Connections Program Coordinator to develop, implement, evaluate, and manage all aspects of the Elder Connections program. The Elder Connections Program is a volunteer visiting program designed to reduce loneliness and isolation in community-dwelling Jewish older adults. It is housed in the Older Adult Services Department (OAS) and works collaboratively with the JFS Community Connections Department (JFSCC). This exciting pilot position provides general program oversight and direct services for prospective and enrolled older adult clients and community volunteers – it combines both programmatic ownership and a small case load for someone interested in a mixed role with a variety of responsibilities. This position reports to the Co-Director of Older Adult Services, Geriatric Care Management. The role is full time at 37.5 hours a week, but the team is flexible to accommodate someone who is interested in lower hours (to 30 hours a week).

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Development and Implementation

• Evaluate Efficacy of Current Systems for attracting volunteers and clients and matching volunteers and clients
• Evaluate Efficacy of Current Materials
• Develop Evaluation and Reporting Plan
  • Assess tracking systems for relevant output metrics including number of clients served, total volunteer hours, outreach activities, organizations contacted, method of contact
  • Assess measuring systems for outcomes including client and volunteer satisfaction and client loneliness and isolation measures
• Develop and Lead Implementation Plan to Address Potential Changes
  • Recommend to OAS leadership new systems based on analysis
  • Provide action plan designed to implement changes
  • Oversee implementation as approved

 
Program Operations

• In collaboration with JFSCC recruit, train and manage Elder Connections volunteers
  • Perform telephone and email screenings to determine if potential volunteers are appropriate for the program
  • Provide geriatric-related training
  • Develop and evolve volunteer onboarding protocol and conduct volunteer onboarding trainings, continuing education sessions and volunteer retention activities
• Recruit and enroll clients
  • Perform telephone screenings to determine if potential enrollees are appropriate for the program or whether they should be referred to Older Adult Services’ Intake
  • Perform initial home visit and assessment for each potential enrollee, gathering information on physical and mental health, home safety, and sociocultural needs to facilitate successful volunteer match(es)
  • Provide ongoing oversight of enrollees, maintaining regular contact with them, any care manager, and the matched volunteer (including telephone checks and reassessments)

• Build and maintain relationships with Jewish organizational partners
  • Working closely with the Co-Director of Older Adult Services and the Director of JFS Community Connections and team members, lead or co-lead Elder Connections’ outreach events in the Greater Seattle Jewish community
  • Maintain regular contact with key Jewish community partners such as synagogues and the SJCC
• With Volunteer Services and Co-Director of Older Adult Services create and update electronic and printed volunteer collateral including handbooks, job descriptions, training material and applications
• Development of Financial Resources to Sustain and Grow Program
  • Working with Co-Director Geriatric Care Management, and Development Department as appropriate, research grant opportunities
  • Respond to relevant RFPs; maintain existing relationships and cultivate new relationships with community groups and funding sources
• Partner with the Director of Project Kavod to infuse Jewish learning and reflection into the client and volunteer experience
• Record all client and volunteer interactions in electronic record databases ensuring accurate and complete data entry

• • Keep current on relevant JFS programs and resources
  • Attend scheduled clinical consults and meetings, including weekly consults with Co-Director of Older Adult Services, monthly Older Adult Services team meetings, monthly OAS/Volunteer Services meetings, and periodic JFS Community Connections team meetings

• With the Co-Director of Older Adult Services, develop and administer program surveys to Elder Connections participants and volunteers
• Provide services in a culturally appropriate manner
• Perform work on weekends and evenings as needed
• Perform other duties as assigned

 
QUALIFICATIONS:

• Education/Experience:
  • A master’s degree in social work or related field and 3 years of paid social service experience, with at least one year of program administration
  • At least two years’ experience in older-adult programming

• Demonstrated Knowledge, Skills and Abilities:

• • Excellent written and verbal communication skills
  • Excellent organizational skills with the ability to balance and prioritize multiple tasks and request and meet deadlines in a professional manner
  • Strong knowledge and understanding of aging populations, and relevant resources including community-dwelling isolated older adults
  • Knowledge of Jewish culture, community, and organizations
  • Experience with program development, implementation, and evaluation
  • Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality
  • Must be able to work effectively and compassionately with clients who are frail or have physical or cognitive disabilities
  • Excellent interactive listening skills
  • Strong assessment skills
  • Strong problem solving, organizational and time-management skills

• Ability to take initiative in meeting goals and seeking professional growth

• • Ability to handle confidential information properly
  • Ability to work independently as well as be a collegial member of a team
• Must be flexible and willing to adapt to workflow priority changes
• Experience working with volunteers
• Ability to travel locally and occasionally work after hours and/or weekend hours
• Excellent attendance record
• Computer Skills:
  • Proficiency in Microsoft Office products, particularly Word, Outlook Excel, and Teams
  • Ability to use an electronic database and enter data with a high level of accuracy is also required

Must have a valid Washington State Driver’s License and regular use of insured vehicle
 
SALARY AND BENEFITS:

• The pay for this position is $31.15 – $38.07 per hour dependent on relevant and applicable experience.
• Jewish Family Service offers a generous benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal holidays and 10 additional flexible floating holidays accessible throughout the year.
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.