Refugee and Immigrant Services

• Refugee Services Case Manager

  Jewish Family Service is seeking a Refugee Services Case Manager in the Refugee & Immigrant Services program. This full-time (37.5 hours/week) position provides case management services to refugee and immigrant clients in the agency’s resettlement and employment programs. The position will also provide backup reception coverage at the Refugee & Immigrant Services Office, as necessary.

  This dynamic role will ensure service quality and contract compliance by alternating between programs to provide additional staffing support where most needed.  The position is client-facing and requires the ability to work across teams and efficiently pivot between services and priorities.  The employee will be expected to hold their own client caseload in addition to helping with the caseloads of their teammates. The position requires a high degree of flexibility and comfort with continually shifting priorities and tasks.

  The position is based at the JFS’ Kent office but will have responsibilities throughout King County. Travel will be required to meetings in the community, social service facilities, and client homes. Regular and punctual attendance is required.

  EMPLOYMENT CASE MANAGEMENT RESPONSIBILITIES:

  • Develop and maintain a thorough knowledge of the Limited English Pathways Employment Program.
  • Create a strengths-based individualized career plan with clients, identifying and managing progress towards short- and long-term goals.
  • Provide case management that supports stable employment including obtaining/maintaining refugee benefits, addressing routine medical needs, ESL enrollment, transportation support, and assistance with childcare enrollment.
  • Ensure complete accurate, and timely case notes and case files in accordance with program and contract requirements.
  • Maintain information on community resources and develop relationships with other providers and professionals to facilitate referrals as needed.

   
  RESETTLEMENT CASE MANAGEMENT RESPONSIBILITIES:

  • Develop and maintain a thorough knowledge of the U.S. Resettlement Reception & Placement Program
  • Provide comprehensive case management to include advocating for and coordinating access to refugee benefits, medical care, school and ESL enrollment; conducting home visits; providing transportation; and ensuring that all new arrivals have appropriate furnishings and household goods.
  • Facilitate client cultural orientation to the US, community navigation, and understanding of available resources and support systems.
  • Ensure complete, accurate, and timely case notes and case files in accordance with program and contract requirements.

  • Maintain information on community resources and develop relationships with other providers and professionals to facilitate referrals as needed.

   
   RECEPTION COVERAGE RESPONSIBILITIES:

  • Perform receptionist duties in a security conscious facility, including greeting visitors and vendors, answering and directing calls and receiving and sorting incoming mail and deliveries.
  • Coordinate with IT and Facilities Department as necessary to ensure smooth office functioning.
  • Other duties as assigned.

   
  QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience within field.
  • Experience working with other cultures and ability to effectively communicate with people who speak English as a second language.
  • Repetitive heavy lifting is required. Must be able to frequently lift and/or move items, including furniture, weighing up to 50 pounds.
  • Valid Washington State driver’s license, auto insurance and reliable access to personal vehicle as well as ability to drive agency vehicles required.
  • Familiarity with local community resources and systems in social service support programs.
  • Demonstrated ability to work effectively with a diverse team and clearly and concisely communicate and collaborate with others.
  • Demonstrated ability to self-manage competing priorities, pay attention to detail, and learn new tasks quickly.
  • Must be able to work a flexible schedule to meet client needs. Some evening and weekend work required. Overtime may be required during high workload periods. Standard hours are Monday-Friday 9:00am-5:00pm; permanent schedule adjustments based on employee requests are not negotiable.
  • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided if possible.

   
   SALARY AND BENEFITS:

  • The starting pay for this position is $28.66 – $35.03 an hour.
  • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal holidays and 10 additional flexible floating holidays accessible throughout the year.
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members.

  Jewish Family Service offers competitive wages and a generous benefits package.

  If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

  Applications are only accepted online.

  NO PHONE CALLS PLEASE.

  Equal Opportunity Employer/Disabled/Vets

  Apply Now

• Employment Case Manager

  Jewish Family Service is seeking an Employment Case Manager in the Refugee & Immigrant Services program. This full-time (37.5 hours/week) position provides case management services critical to refugee and immigrant clients’ economic stability. The position will work one-on-one with clients to identify and overcome barriers to employment and financial asset building, focusing on long term career planning and advancement. The position is based at the JFS’ Kent office, but will have responsibilities throughout Puget Sound. Travel will be required to meetings in the community, medical and social service facilities, and employment appointments. Regular and punctual attendance with occasional overtime is required, as well as some evenings and weekends.

  RESPONSIBILITIES:

  • Create a strengths-based individualized career plan with clients, identifying and managing towards short and long term goals.
  • Provide case management that supports stable employment including obtaining/maintaining refugee benefits, addressing routine medical needs, ESL enrollment, transportation support, and assistance with childcare enrollment.
  • Undertake job readiness class for clients to prepare them for job search services including job placement and job retention including interview skills, workplace culture and expectations, and industry-specific skills.
  • Identify asset building goals with clients. Develop realistic plans based on goals. Connect clients to financial institutions and asset building agencies as appropriate.
  • Assist clients in accessing suitable trainings, work experience opportunities, and educational institutions to create entry points into appropriate career pathways. Assess and record client progress towards goals of career plan.
  • Maintain information on community resources and develop relationships with other providers and professionals, as needed.
  • Conduct professional communication and professional networking skills workshops at local partner agencies, community-based organizations and in the Kent office.
  • Support clients through professional mentorship opportunities ensuring ongoing professional support from volunteer mentor.
  • Provide ongoing household budgeting support and teach clients skills needed to build a realistic budget and plan for Family Self Sufficiency.

   
  QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience within field.
  • Experience working with other cultures and ability to effectively communicate with people who speak English as a second language.
  • Case management/employment placement experience a plus.
  • Valid Washington State driver’s license, auto insurance and reliable access to personal vehicle as well as ability to drive agency vehicles required.
  • Familiarity with local community resources and systems in social service support programs.
  • Demonstrated ability to self-manage competing priorities, pay attention to detail, and clearly and concisely communicate and collaborate with others.
  • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided if possible.
  • Must be able to work a flexible schedule to meet client needs. Overtime maybe required during busy periods.

   
  SALARY AND BENEFITS:

  • The starting pay for this position is $29.38 – $35.91 an hour
  • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal holidays and 10 additional flexible floating holidays accessible throughout the year.
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members.

  Jewish Family Service offers competitive wages and a generous benefits package.

  If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

  Applications are only accepted online.

  NO PHONE CALLS PLEASE.

  Equal Opportunity Employer/Disabled/Vets

  Apply Now

• Housing Stability Case Manager

  Jewish Family Service is currently seeking a Housing Stability Case Manager to join our Refugee and Immigrant Services team. This full-time (37.5 hours/week) position will be responsible for coordinating rental assistance for eligible clients to ensure housing and financial stability. The position is based in the Kent JFS office, but work is carried out in locations throughout the Puget Sound, including clients’ homes and other locations in the community. Must be able to work a flexible schedule to meet client needs. Some evening and weekend work may be required.

  We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
   
  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Screen applicants for rental assistance need and eligibility as established by program funders.
  • Complete rental assistance applications with participants, ensuring the submission of accurate and complete documentation.
  • Assist with landlord and other third-party communication, including gathering required documentation such as W-9, tenant ledgers, and paystubs.
  • Attend funder provider meetings and remain up-to-date of contract requirements and program service adjustments.
  • Conduct program outreach and informational sessions to engage and educate potential recipients and other community stakeholders on the program.
  • Provide information and referral services to program participants to support housing stability and to facilitate client community orientation and understanding of available resources.
  • Develop and maintain up-to-date knowledge of local housing and financial stability resources.
  • Communicate and collaborate across Refugee & Immigrant Services programs to ensure timely referrals, care coordination and holistic services to rental assistance applicants who are eligible for additional agency services.
  • Complete required rental assistance contract reporting
  • Ensure accurate and timely documentation of all services provided.

   
  QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience within field.
  • Experience working with other cultures and ability to effectively communicate with people who speak
    English as a second language and are not familiar with the systems in the United States.
  • Demonstrated experience with successfully meeting deadlines for detailed oriented tasks.
  • Ability to work in a fast-paced office environment with a diverse team.
  • Valid Washington State driver’s license, auto insurance and reliable access to personal vehicle. 

   
  SALARY AND BENEFITS:

  • The starting pay for this position is $29.38 to $35.91 per hour.
  • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal and Jewish holidays.
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend available.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members.

  Jewish Family Service offers competitive wages and a generous benefits package.

  If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

  Applications are only accepted online.

  NO PHONE CALLS PLEASE.

  Equal Opportunity Employer/Disabled/Vets

  Apply Now