We are currently seeking a Facilities Manager to join our Facilities team. This full-time (37.5 hours per week) position is a member of the Facilities Department. In collaboration with the Director of Facilities and Security and Facilities Technician, the position manages the functioning of building systems including mechanical, electrical, fire/life safety, elevators, vehicles, and the maintenance of buildings and grounds. The Manager oversees contractors for facility renovation projects entailing HVAC and electrical systems, while minimizing disruption to routine operations and is familiar with a variety of concepts, practices, and procedures within a common facility maintenance area of work, e.g. HVAC, electrical, plumbing. This role ensures the built environment meets the organization’s standards for safety, functionality, and efficiency and relies on experience and strong judgment to plan and accomplish goals. Working closely with the Director of Facilities, the position will manage budgets, leases, and contracts, coordinate maintenance schedules, and implement infrastructure improvements to enhance the overall functionality, safety and appearance of our facilities.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain agency financial reserve study and collaborate with the Facilities Director on the annual budget.
• Plan and supervise routine equipment maintenance, predicting and coordinating equipment and infrastructure replacement as needed.
• Solicit proposals, select vendors, and document facility remodels, improvements.
• Oversee the Agency vehicle fleet, including safety training, maintenance schedules, registration, and replacement.
• Develop and maintain operational procedures and documentation for facilities maintenance services as applicable for each location.
• Create and maintain a response action plan for mechanical failures and impacts of natural disasters in collaboration with the Director of Facilities as part of the business continuity/emergency plans.
• Provide timely notifications of maintenance issues and coordinate routine vendor visits, ensuring work is completed satisfactorily.
• Schedule, coordinate, and monitor routine vendor visits, upload details to helpdesk reporting back to the Facilities Director when work is complete.
• Coordinates work of resetting individual office for new employees
• Conduct semi-annual audits of contracts to ensure competitive pricing.
• Participation in an on-call rotation for facility or security emergencies.
• Other duties as assigned.

 
QUALIFICATIONS:

• 5 years facilities management experience, and certification in IFMA’s CFM or BOMA 2.; Bachelor’s Degree in related field a plus.
• Strong budgeting skills and the ability to manage financial resources efficiently.
• Demonstrated project management abilities and experience in construction management.
• Attention to detail with the ability to comprehend, analyze, and interpret complex business documents e.g., leases, construction plans, manuals contracts.
• Excellent written and verbal communication skills aligned with the Agency’s culture
• Experience with emergency response and business continuity planning.
• Physical ability to meet the demands of the job, including walking, lifting, crouching, and climbing.
• Light carpentry or mechanical proficiency.
• Resourceful problem-solving skills and collaborative mindset.
• Interest in continued learning and professional development.
• Ability to build strong relationships with staff at all levels of the agency as well as vendors and other providers.
• Valid Washington State driver’s license, auto insurance and reliable access to personal vehicle.
• Proficiency with Microsoft Suite (Word, Excel, Outlook, and PowerPoint) required.
• Familiarity with project management software Asana and helpdesk ticketing systems like Kace preferred.
• Ability to learn new software programs as required.
• Access to personal cell phone with agency email, Google Authenticator, MS Authenticator, and MS Teams enabled is required.

 
SALARY AND BENEFITS:

• The pay for this position is $79,488 – $97,152.
• Jewish Family Service offers a generous benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal holidays and Jewish holidays off.
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.

Jewish Family Service is seeking a Security Analyst and Technical Documentation Specialist to join our fast-paced Information Technology team for a permanent full-time (37.5 hour) role, which will report to the Director of Information Technology. This role involves developing and maintaining comprehensive technical documentation and online help resources, translating complex information for non-technical audiences, and collaborating with peers to enhance IT processes. This role will assist with cybersecurity training and awareness while contributing to various IT projects to ensure compliance with standards and best practices. This role will also monitor and protect the organization’s infrastructure by analyzing security measures, identifying vulnerabilities, and implementing solutions to prevent data breaches. The work for this position will be based primarily in our Seattle office but may also require occasional travel to Kent (20%) and Redmond (5%). The role can be performed primarily from a remote capacity, but it is expected to be on-site for occasional work as necessary to fulfill project responsibilities and other duties that arise in the course of this role.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical Documentation:

• Develop and maintain comprehensive installation, configuration, and how-to documentation, along with online help resources for both customers and employees.
• Translate technical information into easy-to-understand language for non-technical audiences.
• Manage and prioritize 2-3 documentation projects simultaneously, ensuring timely updates and the delivery of high-quality outcomes.
• Identify opportunities for innovation in content delivery and enhance documentation processes.
• Collaborate with peers to share insights and knowledge, fostering collective growth and innovation.
• Own the entire documentation process, establishing and maintaining best practices and procedures.
• Gather, analyze, and manage all necessary documentation, working closely with product managers and technical staff to ensure accuracy and completeness.
• Keep the knowledge base up-to-date with the latest product features and enhancements.
• Work closely with customer-facing teams to iterate on and improve documentation for both external customers and internal teams.
• Create user-friendly documentation enriched with diagrams, screenshots, gifs, videos, and other visual aids to enhance comprehension.

 
Cybersecurity Training and Awareness:

• Provide expertise in learning, development, and engaging the workforce.
• Advise the Director of IT on training matters, including emerging issues and new practices.
• Conduct needs assessments to design or develop effective training solutions that support ongoing operations and workforce development.
• Help identify and develop opportunities for improvement and best practices.
• Lead engagement sessions, audits, and investigations to prevent, detect, or address training deficiencies and non-compliance issues.
• Use leadership, communication, and facilitation skills to help staff meet performance and compliance standards.
• Maintain accurate documentation and records to support training outcomes.
• Build strong relationships to positively impact team performance and stakeholder engagement.
• Facilitate the development and sharing of best practices among key stakeholders.

 
System Admin and Desktop Support Functions:

• Provide prompt and effective technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical issues related to hardware and software, including network and server access, network cabling, WAN, VLAN, firewall, VPN, voice communications, and voice mail systems.
• Utilize available resources to research questions and track, route, and document resolutions.
• Follow standard help desk procedures and log all helpdesk interactions.
• Administer helpdesk software and manage the helpdesk ticketing system, ensuring timely response based on priority.
• Identify and escalate situations requiring urgent attention.
• Prepare activity reports, document internal procedures, and assist with general IT department tasks as directed by the IT Director.
• Stay informed about system changes and updates.
• Assist with onboarding new users and ensure they are equipped with the necessary workstations, peripheral equipment, and software.
• Maintain an inventory of all equipment, software, and licenses.
• Perform timely hardware and software upgrades, troubleshooting, and infrastructure enhancements under IT management supervision.
• Execute additional duties as assigned.

 
Other Essential IT Functions:

• Serve as an individual contributor on various IT and related technical projects.
• Provide technical guidance and support to other IT team members.
• Determine project requirements and offer planning and related guidance.
• Coordinate with various internal stakeholders to successfully execute internal IT projects.
• Ensure compliance of the company’s IT systems with applicable governmental and industry standards.

 
QUALIFICATIONS:
Education/Experience:

• Preferred associate or bachelor’s degree in information technology, computer science, a related field, or equivalent job experience.
• 3-5 years of experience in technical documentation, training and education, and/or IT support.
• Experience in training and workforce development, especially in cybersecurity awareness and best practices.
• Demonstrated ability to manage multiple projects and maintain high standards in complex technical environments.

 
Knowledge/Skills/Abilities:

• Strong knowledge of IT systems and software, including understanding of network configurations and common IT hardware.
• Excellent written and verbal communication skills, with the ability to convey complex information in an accessible manner.
• Proficiency in document creation software and graphical tools to create engaging and informative documentation.
• Competence in managing helpdesk operations and providing end-user support.

 
SALARY AND BENEFITS:

• The pay range for this position is $34.33 – $41.96 per hour.
• Jewish Family Service offers a generous and comprehensive benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal and Jewish holidays.
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.

Jewish Family Service is seeking a temporary IT Support Specialist to join our fast-paced Information Technology team for a 12-month position who will report to the Director of Information Technology. This position has flexibility in the work schedule; hiring full-time between 30 and 37.5 hours per week. The position has the primary role of coordinating and delivering responsive, stable, secure, and cost-effective IT support services across a multitude of essential duties and responsibilities. The work for this position will be based primarily in our Seattle office but will require occasional travel to Kent (20%) and Redmond (5%). Current expectation is 5 days on-site, with limited (1-2 days) hybrid available in the future.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.
 
ESSENTIAL DUTIES AND RESPONSIBILITES:
 
User Support and Device Maintenance:

• Provide professional customer service and troubleshooting in-person, via phone, and in writing.
• Document, resolve, or escalate issues in the help desk ticketing system.
• Install, provision, and maintain Windows PCs and laptops in an enterprise environment.
• Configure, troubleshoot, and install various technology peripherals.
• Assist with upgrades, application support, and network infrastructure expansions.
• Provide updates and status reports to manager and users.
• Create, update, and maintain end-user documentation and training materials related to onboarding and offboarding.

 
Hardware and Software Management:

• Install, provision, and maintain enterprise hardware, including laptops, video conferencing equipment, networking equipment, cabling, and mobile devices.
• Install, provision, and maintain software installations, upgrades, and hardware replacements.
• Maintain accurate inventory records of hardware and software.
• Configure and maintain operating system deployments for computers and mobile devices.
• Assist other team members with tasks such as server and network maintenance, network hardware, upgrades, and patching, as needed/requested.

 
QUALIFICATIONS:

• Preferred associate or bachelor’s degree in computer science, Information Technology, or equivalent job experience.
• 2-3 years of experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office, and other common desktop applications.
• Experience managing user accounts in a hybrid Windows environment.
• Bonus points (desired but not required): MCSE, Network+, Azure Fundamentals, and/or Security+.
• Must have very strong communication and interpersonal skills with a customer-focused mindset.
• High proficiency in troubleshooting.
• Ability to manage multiple activities and projects simultaneously with clear and concise communication.
• Ability to work effectively in a small team environment with frequently overlapping responsibilities.
• Self-starter with the motivation to independently start new tasks or projects, make suggestions, and a high curiosity to learn. 

 
SALARY AND BENEFITS:

• The pay range for this position is $29.38 – $35.91 per hour.
• This position is eligible for 100% employer-paid premium medical coverage, sick leave and the employee assistance program.

We are currently seeking a Project Analyst to join our team. This full-time (37.5 hours per week) experienced project analyst will champion the use of our new project management approach and drive the evaluation of our client and community impact. The position will report to, and collaborate closely with, the Chief Impact and Operations Officer (CIOO) to ensure the necessary resources are available and will also engage with staff across the client-facing and administrative teams to ensure successful implementation of projects related to our new strategic plan. The position will also work with data services to measure and evaluate our programs and services.  In addition, the role will strive to continuously improve our project management approach and make recommendations to agency leadership.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Project management:

• Lead project management initiative development and oversight. Oversee portfolio of projects related to strategic plan. Manage special projects, as assigned.
• Work closely with the CIOO to ensure the necessary resources are available for projects.
• Train new staff and work with team members to ensure they are using our project management approach.
• Continuously improve our project management approach by identifying areas for improvement and implementing changes.
• Communicate through presentations and reports on the progress of our projects and our project management approach.
• Monitor and provide project management support and guidance.

 
Evaluation design and implementation:

• Support CIOO to implement the agency’s measurement, learning and evaluation agenda.
• Contribute to development of agency-wide measurement and evaluation agenda and implement evaluation plan.
• Coordinate with Director of Data Services, Director of Programs, and Program Director roles to gather and evaluate qualitative and quantitative client data to report on and measure client impact.
• Have ownership of relationships with other local human service organizations as related to community-wide impact and needs surveys and analysis.
• Communicate through presentations and reports on the progress of our measurement and evaluation efforts to a broad group of stakeholders.
• Suggest metrics for measuring the success of our projects and our project management approach.

 
QUALIFICATIONS:

• Bachelor’s Degree or four years of relevant experience.
• Two or more years of project management within a nonprofit or social service setting.
• One to two years of social service program evaluation and/or data analysis.
• Project management certification is desired.
• Demonstrated experience with qualitative and quantitative methods of analysis.
• Eager to learn and teach others to improve project management work at JFS.
• Strong attention to detail and organization.
• Ability to work independently and with a team.
• Strong written and verbal communication skills.
• Experience working in a non-profit or community-based organization preferred.
• Experience implementing cross-functional projects and strategic plan initiatives preferred.
• Working knowledge of Asana, Microsoft Teams, and Microsoft Office is required.
• Experience working with Salesforce, Microsoft Dynamics, or a similar large customer relationship management platform.
• Familiarity with Tableau, Power BI, or similar business intelligence and analytics systems.

 
SALARY AND BENEFITS:

• The pay for this position is $75,228 – $91,945 a year.
• Jewish Family Service offers a generous benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal holidays and Jewish holidays off.
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.

We are currently seeking a full-time (37.5 hours per week) Employment Case Work Supervisor to join our Refugee & Immigrant Services team. This position will supervise the employment case managers to ensure newly arrived refugees receive trauma-informed and timely employment case management services. This position will work closely with the Economic Empowerment Program Manager and other program staff to ensure coordinated client services and employment placement contract compliance. See more information below regarding competitive salary, benefits and signing bonus.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Train, supervise and support case management staff within the Limited English Proficiency (LEP) Employment Pathway Program to ensure that newly arrived refugees receive trauma-informed and client-centered services.
• Provide direct case management services to support the employment team, including managing an independent caseload of employment clients when needed.
• In collaboration with the Economic Empowerment Program Manager, train and support case management staff to ensure appropriate and timely service delivery and documentation that complies with contract and Department requirements.
• Collaborate with the Economic Empowerment Program Manager and other staff to ensure efficient and appropriate care coordination within the Economic Empowerment team and across RIS programming.
• Serve as a liaison with government contractors, partners and other stakeholders on issues related to employment case management and contracts.
• Support accurate and timely case management documentation and reporting in compliance with contract requirements.
• In collaboration with Program and Department leadership, analyze service delivery data, program outcomes and client feedback to guide strategic decisions.
• Build and maintain external partnerships with employers, Community Services Offices (CSO’s) and other local employment placement service providers.

 
QUALIFICATIONS:

• Bachelor’s degree in related field or equivalent experience.
• 4+ years of direct case management experience working with refugee and immigrant populations required.
• 1+ year of supervision experience required.
• Highly organized and detail-oriented leader with the ability to meet strict deadlines and provide support to a diverse team in a fast-paced, direct service environment.
• Excellent collaboration and communication skills with strong writing and computer literacy experience.
• Demonstrated ability to maintain strong performance and positive attitude under challenging conditions.
• Demonstrated ability to work collaboratively in a diverse cross-cultural team setting.
• Additional language fluency preferred.
• Valid WA State driver’s license, insurance and reliable access to personal vehicle.
• Must be able to work a flexible schedule to meet clients’ needs. Some evening and weekend work required. Overtime may be required during high arrival periods.
• Fully vaccinated individuals required due to client facing nature of the work; accommodations provided as appropriate.

 
SALARY AND BENEFITS:

• The pay range for this position is $32.70 – $39.97 per hour
• Jewish Family Service offers a generous benefits package including:
• 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
• 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
• Paid Federal and 10 floating holidays (to be used throughout the year).
• 5% employer contribution to 401k retirement plan (no employee contribution required).
• Relocation stipend available.
• Additional benefits include: vision coverage and FSA enrollment.
• JFS values and provides opportunities for continued growth and learning for all team members.