Equal Employment Opportunities

Jewish Family Service is committed to ensuring equal opportunity and participation of its volunteers, employees and applicants for employment consistent with applicable federal, state and local laws. The agency’s policy is to accord each employee, volunteer and applicant for employment equal treatment with respect to all terms, conditions and privileges of employment, including recruitment, selection placement and opportunities for advancement.

JFS encourages and welcomes diversity. We are an equal opportunity employer. Applicants are considered for employment without regard to race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, status as a veteran or any other basis prohibited by local, state or federal laws. A limited exception to this policy as permitted by law, is that the staffing of certain of our services requires individuals with an understanding of and a commitment to Jewish religious tenets.

JFS has the following openings at this time:

Development and Marketing

  • Development Data Assistant

    Jewish Family Service is seeking a Development Data Assistant to join our dynamic Development and Marketing team. This full-time (37.5 hours per week) position provides administrative support for agency fundraising efforts. The position is responsible for database maintenance, campaign reporting, gift entry and special event support. The position requires significant attention to detail, data accuracy and consistency. The position will work in our Capitol Hill office. The position will require some occasional overtime and work from special event sites.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Enter and update donor information into the donor database, The Raiser’s Edge.
    • Support the Donor Relations Coordinator, Donor Relations Team and Program Directors to accurately record and report gift entry and In-Kind donations.
    • Take accurate meeting minutes, organize and maintain files for the development team, and track development volunteer hours.
    • Assist with mailings including gift thank you letters, tribute cards, direct mail, holiday cards, and event invitations.
    • Assist with event registration and provide support for development events.
    • Work with the Data Services team to run and maintain dashboards, reports, mailing lists, queries, and exports. Assist with data entry and data updates and run regular data quality audits.
    • Support the creation and update of processes and procedures as needed to ensure continuous improvement and consistency and completeness of data.
    • Maintain OneNote procedures gift manual.
    • Maintain special development contact lists.
    • Manage grant folders and calendar for reports and proposals.
    • Work with the Finance team to process check requests, department expense reports and credit card statements.
    • Assist with other marketing and development activities as needed.

     
    QUALIFICATIONS:

    • 1-3 years of experience working with CRM database systems required (The Raiser’s Edge preferred).
    • Ability to learn and adapt to new systems and technology quickly.
    • Exceptional attention to detail, specifically regarding data entry and data integrity.
    • Strong time management and organizational skills.
    • Demonstrated ability to multitask effectively in a fast-paced environment and work collaboratively with multiple and diverse stakeholders.
    • Proficient in MS Office Suite and experience using web-based applications (e.g., Mailchimp and Asana).
    • Excellent written, communication and organizational skills.
    • Ability to work independently as well as a strong commitment to teamwork.
    • A mission-driven desire to work in a human services environment.
    • Fully vaccinated individuals required; accommodations provided if possible.

     
    SALARY AND BENEFITS:

    • The starting pay for this position is $23.36 – $28.55.
    • Jewish Family Service offers a comprehensive benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and Jewish holidays. o 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

Older Adult Services

  • Intake Coordinator and Geriatric Care Manager

    Jewish Family Service is currently seeking a part-time (32 hours per week) Intake Coordinator and Geriatric Care Manager to join our Older Adult Services (OAS) team. This part-time position will serve as the initial contact person for Older Adult Services’ inquiries and will maintain a caseload of geriatric care management clients. The position will provide the following services: telephone screening of all potential OAS clients; information, assistance, and referral; comprehensive assessment; care management; and telephone consultation. This position will work both remotely and out of the Capitol Hill office and requires frequent travel to clients’ homes.  Please see details below regarding competitive salary and benefits.

    RESPONSIBILITIES:
    Intake Responsibilities (Approximately 50% of the position)

    • Respond to intake calls for the OAS department. Perform a telephone screening to determine if potential clients are appropriate for an internal department or an outside provider. In some cases, further in-person assessment may be required.
    • Work closely with OAS Co-Directors to facilitate assignment of clients to OAS staff and to ensure the successful transition from intake to ongoing services.
    • Maintain information on community resources and develop relationships with referral persons and other professionals as needed. Refer people to outside services as appropriate.
    • Provide short-term telephone-based consultation to older adults and their families, occasionally including telephone-based advocacy.
    • Admit new clients to Salesforce electronic medical record database.
    • Keep current on all JFS programs and resources.

     
    Care Management Responsibilities (Approximately 50% of the position)

    • Provide comprehensive assessment of older adults’ physical and mental health, home safety, social needs, cultural needs, and financial status.
    • Develop care plans in collaboration with clients and help clients achieve their care plan goals.
    • Serve as a client advocate and contact clients’ healthcare providers, community agencies, etc., to ensure the client’s needs are met.
    • Coordinate services with Older Adult Services and JFS staff as well as multiple service providers.
    • Provide information, assistance, and referral to clients and their families.
    • Provide ongoing oversight of each assigned case, maintaining regular contact with clients (including home visits, telephone checks, annual reassessments, etc.).
    • Other duties as assigned.

     
    QUALIFICATIONS:

    • Master’s degree in social work or related field and one year of paid social service experience preferred; a bachelor’s degree in social work or related field and 2 years of paid social service experience will be considered.
    • Two years’ experience in older-adult programing preferred.
    • Licensure as a social worker or mental health counselor preferred.
    • Must have a valid Washington State Driver’s License and access to an insured vehicle.
    • Excellent organizational skills with the ability to balance and prioritize multiple tasks and request and meet deadlines in a professional manner.
    • Strong knowledge and understanding of care management, trauma-informed care, and client record keeping systems.
    • Ability to multitask in a fast-paced environment with excellent written and verbal communication skills.
    • Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
    • Must be able to work effectively and compassionately with clients who are frail or have physical or cognitive disabilities.
    • Must have knowledge of Jewish community resources (both Jewish and larger community).
    • Demonstrated excellent interpersonal communication skills.
    • Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
    • Knowledge or familiarity of Jewish culture and community is preferred.
    • Proficiency in Microsoft Office products, particularly Word, Outlook, Excel and Teams is required.
    • Ability to learn to use an electronic database with a high level of accuracy is also required.

     
    SALARY AND BENEFITS:

    • The pay range for this position is $27.30-$33.36 per hour.
    • Jewish Family Service offers a generous benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and Jewish holidays.
      • 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Relocation stipend available.
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Temporary Geriatric Care Manager

    Jewish Family Service is currently seeking a Temporary Geriatric Care Manager to join our Older Adult Services team.  This full-time (37.5 hours per week) position is responsible for providing care management services to older adults and people with disabilities in East King County. The Geriatric Care Manager will provide some or all of the following services: information, assistance, and referral; comprehensive assessment; care management; and community outreach. This is a full time six-month temporary position.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide comprehensive assessment of older adults’ physical and mental health, home safety, social needs, cultural needs, and financial status, in a linguistically and culturally appropriate manner.
    • Provide services in a culturally and linguistically appropriate manner.
    • Develop care plans in collaboration with clients and help clients achieve the goals outlined in the care plans.
    • Serve as a client advocate. Contact clients’ healthcare providers, community agencies, etc. to ensure client’s needs are met.
    • Provide information, assistance, and referral to senior clients and their families.
    • Provide ongoing oversight of each assigned case, maintaining regular contact with client (including home visits, telephone checks, annual reassessments, etc.).
    • Coordinate services with other Older Adult Services and JFS staff.
    • Coordinate care for clients when multiple service providers are involved.
    • Maintain accurate and complete documentation (either paper or electronic files).
    • Comply with all City of Seattle contractual requirements regarding service provision and documentation.
    • Attend and participate in monthly OAS clinical consultation and team meetings and other meetings as requested.
    • Regular and predictable attendance and punctuality.
    • Provide individual therapy to a limited number of clients, if appropriately licensed and time permits.

     
    QUALIFICATIONS:

    • A master’s degree in social work or related field and one year paid social service experience is preferred; a bachelor’s degree in social work or related field and at least two years’ paid social service experience will be considered.
    • One year of experience in geriatrics is preferred.
    • Licensure as a social worker or mental health counselor is preferred.
    • Working knowledge of Microsoft Word/Outlook and ability to learn to use an electronic database.
    • Must have a valid Washington State Driver’s License and access to an insured vehicle.
    • Fluent in English, including excellent written skills in English.
    • Strong interpersonal skills are required.
    • Must be able to work effectively and compassionately with clients who are frail or have physical or cognitive disabilities.
    • Strong interview and assessment skills are needed.
    • Russian fluency preferred, but not required
    • Preferred knowledge of community resources.
    • Excellent attendance record.

     
    SALARY AND BENEFITS:

    • The starting pay for this position is $27.30 – $33.36.
      • This position is eligible for a limited version of the JFS benefits package

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

Refugee and Immigrant Services

  • Pre-Arrival Services Coordinator

    Jewish Family Service is currently seeking a Pre-Arrival Services Coordinator to join our Refugee and Immigrant Services team. This full-time (37.5 hours/week) position will be responsible for pre-arrival case assurances, securing housing and preparing apartments for newly arriving refugee families. In coordination with Pre-Arrival Services Coordinator II, this position will also manage program donations and household. The position is based in the Kent JFS office, but work is primarily carried out in locations throughout the Puget Sound, such as other JFS sites, clients’ homes and other locations in the community. See more information below regarding competitive salary, benefits and signing bonus.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Assure R&P cases assigned in accordance with the R&P Cooperative Agreement
    • Create an arrival plan for assigned new refugee arrivals, including coordination with U.S. Ties and resettlement team staff.
    • Coordinate and secure housing for assigned refugee families and serve as a cultural broker between landlords and tenants
    • Build new relationships with additional apartments and maintain healthy relationships with existing apartment partners
    • Coordinate with Pre-Arrival Services Coordinator II to maintain inventory in JFS’ storage units and deliver supplies and ensure all items are provided to families in accordance with R&P Cooperative Agreement
    • Establish utility accounts and provide housing orientation to assigned newly arrived families.
    • Connect families with local agencies assisting with utility and rental payments.
    • Support the Resettlement Team in providing case management to newly arrived refugees during heavy arrival periods.
    • Ensure accurate documentation of all services provided.

     
    QUALIFICATIONS:

    • Bachelor’s degree or equivalent experience within field.
    • Experience working with other cultures and ability to effectively communicate with people who speak English as a second language.
    • Repetitive heavy lifting is required. Must be able to frequently lift and/or move items, including furniture, weighing up to 50 pounds.
    • Valid Washington State driver’s license, auto insurance and reliable access to personal vehicle as well as ability to drive agency vehicles required.
    • Must be able to work a flexible schedule to meet client needs. Some evening and weekend work required. Overtime maybe required during high-arrival periods.

     
    SALARY AND BENEFITS:

    • The starting pay for this position is $27.30 – $33.36 hour
    • $2,000 signing bonus.
    • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal and 10 floating holidays (to be used throughout the year).
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend available.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Immigration Services Case Manager

    Jewish Family Service is currently seeking an Immigration Services Case Manager to join our Refugee and Immigrant Services team. This full-time (37.5 hours/week) position supports the provision of immigration legal services to refugee and immigrant clients, including family reunification, employment authorization, adjustment of status application and application for naturalization. In collaboration with the Program Manager, the Immigration Services Case Manager will coordinate workshops related to the immigration process, civic engagement and constitutional legal rights in the United States. This position must have excellent attention to detail and communication skills as well as a knowledge of how to utilize best practices in trauma informed care when working with clients.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Assist eligible individuals to file applications for immigration benefits such as adjustment of status, family reunification, naturalization and other benefits.
    • Complete timely and comprehensive referrals for immigration clients to external providers for assistance as needed.
    • Ensure timely and accurate follow-up throughout the application process, including assisting with USCIS and Consular interviews.
    • Coordinate and conduct outreach to local refugee, asylee and immigrant communities about the availability of free and low-cost immigration legal services.
    • Ensure client understanding of the immigration system and application process.
    • Ensure complete, accurate and timely documentation and immigration records for each case file in accordance with program requirements.
    • Create data and narrative program reports on grant and client outcomes and programmatic successes.
    • Collaborate across agency programs to ensure client and agency goals are met.
    • Develop and maintain knowledge on US immigration law.
    • Other duties as assigned.

     
    QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
     
    Education/Experience:

    • Department of Justice Accreditation preferred.
    • Minimum of two years of work experience providing immigration legal services to refugees and asylees.
    • Experience working with people from diverse cultural and economic backgrounds.
    • BA/BS degree preferred or an acceptable combination of experience and education.
    • Secondary language skills with preferred fluency in Dari and/or Pashto.

     
    Knowledge, Skills and Abilities: 

    • Strong understanding of U.S. Immigration law.
    • Highly organized and detail-oriented self-starter with ability to work independently and meet strict deadlines.
    • Ability to multitask effectively in a fast-paced environment and work with diverse and collaborative teams.
    • Strong English writing skills to ensure effective legal case file maintenance.
    • Excellent cultural competency and cross-cultural communication skills, with ability to effectively communicate with people who are preliterate and/or learning English, as well as work with interpreters.

     
    Computer Skills: 

    • Proficiency with MS Office Suite.
    • Proficiency with contract required databases including IRIS and LegalServer.

     
    SALARY AND BENEFITS:

    • The pay range for this position is $27.30 to $33.36 per hour.
    • Jewish Family Service offers a generous benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and Jewish holidays.
      • 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Relocation stipend available.
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Quality Assurance Specialist

    We are currently seeking a full-time (37.5 hours per week) Quality Assurance Specialist to join our Refugee & Immigrant Services team. This position will support the monitoring and evaluation of resettlement services, including meeting with refugee clients to obtain feedback and reviewing client case files and documentation. This position will work closely with the Resettlement Program Manager, Quality Assurance Supervisor and other program staff to ensure newly arrived refugees receive coordinated, quality services that are in compliance with the Reception & Placement contract and Department policies. The position is based out of the agency’s Kent office, but travel to locations in the community, such as client homes and community partners, is required. See more information below regarding competitive salary, benefits and signing bonus.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Conduct exit interviews with resettlement clients to ensure appropriate completion of core services and ongoing connections to resources that expedite client community integration.
    • Ensure accurate and complete case file documentation through file audits, case note review and communication and coordination with case managers and Case Work Supervisor.
    • Support case managers in completing remaining contract requirements after exit interview completion, including tracking provision of remaining tasks for each case.
    • Support Quality Assurance Supervisor in obtaining beneficiary feedback, including through client survey provision and focus groups.
    • Support Quality Assurance Supervisor to ensure complete accurate and timely case file reports.
    • Collaborate with the Resettlement Program Manager, Quality Assurance Supervisor and other staff to ensure efficient and appropriate care coordination within the resettlement team and across RIS programming.
    • In collaboration with Program and Department leadership, analyze service delivery data, program outcomes and client feedback to guide program improvements.
    • Complete program reporting as needed for the agency and funders.

     
    QUALIFICATIONS:

    • Bachelor’s degree in related field or equivalent experience.
    • 1+ years of experience working with refugee and immigrant populations.
    • Commitment to improving client and program outcomes through monitoring and evaluation of services, documentation and reporting.
    • Highly organized and detail-oriented with the ability to meet strict deadlines and manage competing priorities.
    • Experience effectively working with and supporting a diverse team.
    • Excellent communication skills with strong writing, speaking and computer skills required.
    • Valid WA State driver’s license, insurance and reliable access to personal vehicle.
    • Must be able to work a flexible schedule to meet clients needs. Some evening and weekend work required. Overtime may be required during high arrival periods.
    • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided as appropriate.

     
    SALARY AND BENEFITS:

    • The starting pay for this position is $25.75 – 31.47 per hour.
    • $2,000 signing bonus.
    • Jewish Family Service offers a generous benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and 10 floating holidays to be used throughout the year.
      • 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Relocation stipend available.
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Preferred Communities Associate Program Manager

    We are currently seeking a full-time (37.5 hours per week) Preferred Communities Associate Program Manager to join our Refugee and Immigrant Services Department. This position will manage the delivery of services for the Preferred Communities Program, which provides intensive case management support to refugees, asylees, SIVs and humanitarian parolees who have additional barriers to self-sufficiency.  The position provides programmatic oversight and direct supervision to the Preferred Communities Case Managers and is based out of the agency’s Kent office, with required travel to community locations, such as client homes and community partners. See more information below regarding competitive salary, benefits and signing bonus.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide management and leadership of the Preferred Communities Intensive Case Management and Afghan Supplemental contracts, including maintaining a thorough knowledge of the Office of Refugee Resettlement’s Preferred Communities program and staying informed of programmatic updates.
    • Train, supervise and support case managers within the Preferred Communities program, ensuring the provision of appropriate services, documentation and case reporting, per ORR Guidelines.
    • Implement and coordinate ongoing quality assurance and beneficiary feedback strategies to ensure service quality, accurate documentation, and contract compliance.
    • Complete accurate and thorough monthly, bi-annual and annual program reporting, as required by Preferred Communities contract, program funders and Department leadership.
    • Administer contract direct assistance budget, ensuring accurate financial documentation and reporting as required by contract and agency policies.
    • Serve as liaison with funder, partners and other community stakeholders on issues related to intensive services case management program, including representing the agency in local refugee health, mental health, and housing coalitions.
    • Conduct community outreach and education to improve awareness and understanding of the challenges ORR populations face, as well as creating opportunities for effective community responses to these challenges.
    • Coordinate with local community partners, State Refugee Coordinator and State Refugee Health Coordinator to prevent duplication of services, as required by ORR.
    • Provide case management as needed to support the PC team.

     
    QUALIFICATIONS:

    • Bachelor’s degree in related field or equivalent experience.
    • 3+ years of direct case management experience working with refugee and immigrant populations.
    • 1+ years program coordination and/or supervisory experience with demonstrated experience in working effectively with a diverse team.
    • Demonstrated knowledge of trauma informed case management best practices and how immigration status intersects with other forms of oppression.
    • Highly organized, detail oriented, create self-starter with the ability to meet strict deadlines and carry out all functions of multi-faceted programs.
    • Excellent analytical, public speaking, communication and computer skills.
    • Valid WA State driver’s license, insurance and reliable access to personal vehicle.

     
    SALARY AND BENEFITS:

    • The pay range for this position is $69,300 – $84,700 per year.
      • Signing bonus of $2000.
      • Relocation stipend available.
    • Jewish Family Service offers a generous benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and 10 floating holidays to be used throughout the year.
      • 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Quality Assurance Supervisor

    We are currently seeking a full-time (37.5 hours per week) Quality Assurance Supervisor to join our Refugee & Immigrant Services team. This position will lead monitoring and evaluation of resettlement services, including designing and implementing the program’s Accountability to Affected Populations policies, providing training and guidance to Resettlement staff on program documentation and reporting requirements This position will work closely with the Resettlement Program Manager, Resettlement Case Work Supervisor and other program staff to ensure newly arrived refugees receive coordinated, quality services that are in compliance with the Reception & Placement contract and Department priorities and policies.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Conduct exit interviews with resettlement clients to ensure appropriate completion of core services and ongoing connections to resources that expedite client community integration.
    • In collaboration with Quality Assurance Specialist, ensure accurate and complete case file documentation through file audits, case note review and coordination with case managers.
    • Complete accurate and timely case file reports and serve as the program’s liaison with national partner, HIAS, on case file documentation and reporting requirements.
    • Lead agency’s Quarterly Community Consultation process, including coordinating with other local resettlement agencies, funders and community stakeholders and completing QCC report requirements.
    • Provide trauma-informed supervision to the Quality Assurance Specialist to ensure that accurate, consistent and actionable feedback is obtained from program participants.
    • Using an equity lens, design and lead the Department’s Policy on Accountability to Affected Populations (AAP) by conducting focus groups and client surveys as well as implementing other techniques that elevate client voices and increase opportunities for beneficiary feedback.
    • In collaboration with the Resettlement Program Manager and the Case Work Supervisor, train and support program staff to ensure appropriate and timely service delivery and documentation that complies with contract and Department requirements.
    • Ensure up-to-date, comprehensive and detailed understanding of R&P contract requirements and best practices in ensuring contract compliance.
    • Collaborate with the Resettlement Program Manager and other staff to ensure efficient and appropriate care coordination within the resettlement team and across RIS programming.
    • Provide technical assistance to other RIS programs to improve Department quality assurance and accountability to affected populations across all programming.
    • In collaboration with Program and Department leadership, analyze service delivery data, program outcomes and client feedback to guide strategic decisions.
    • Complete program reporting as needed for the agency and funders.

     
    QUALIFICATIONS:

    • Bachelor’s degree in related field or equivalent experience.
    • 4+ years of experience working with refugee and immigrant populations.
    • 1+ year of experience in R&P contract provision.
    • Commitment to improving client and program outcomes through monitoring and evaluation of services, documentation and reporting.
    • Highly organized and detail-oriented with the ability to meet strict deadlines and manage competing priorities.
    • Experience in providing effective support, training and feedback to a diverse team.
    • Excellent communication skills with strong writing, speaking and computer skills required.
    • Valid WA State driver’s license, insurance and reliable access to personal vehicle.
    • Must be able to work a flexible schedule to meet client needs. Some evening and weekend work required. Overtime may be required during high arrival periods.
    • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided as appropriate.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Housing & Case Management Assistant

    Jewish Family Service is currently seeking a Housing & Case Management Assistant to join our Refugee and Immigrant Services team. This position supports with housing and case management services to recently arrived refugee and parole clients. This position is based at the Agency’s Kent office, but travel will be required to locations in the community including partners and client homes. See more information below regarding competitive salary, benefits and signing bonus.
     
    ESSENTIAL DUTIES AND RESPONSIBILIES:

    • Assist Pre-Arrival Services Coordinators in maintaining program inventory and setting up apartments for resettlement families, including lifting and carrying furniture.
    • Support refugee families in understanding and completing their apartment lease and setting up associated utility, electricity and WIFI accounts.
    • Provide direct case management services under the direction of the Resettlement Program Manager and Pre-Arrival Services Coordinators.
    • Provide additional cultural orientation support to ensure clients understand the housing systems and the resettlement process in the United States.
    • Facilitate client community orientation, navigation, and understanding of available resources.
    • Collaborate across programs to meet client and Department goals.
    • Ensure complete, accurate and timely documentation in accordance with program requirements.
    • Additional duties as assigned.

     
    QUALIFICATIONS:

    • Experience working with other cultures and ability to effectively communicate with people who speak English as a second language.
    • Repetitive heavy lifting is required. Must be able to frequently lift and/or move items, including furniture, weighting up to 50 pounds.
    • Strong English speaking, reading and writing skills required, with secondary language fluency preferred.
    • Flexibility to work with periods of very high demand is needed. Some evenings and weekends are required.
    • Valid Washington State driver’s license, insurance and reliable access to personal vehicle as well as ability to drive program vehicles.

     
    SALARY AND BENEFITS:

    • The starting pay for this position is $23.36-$28.55 per hour
    • $2,000 signing bonus.
    • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal and 10 floating holidays (to be used throughout the year).
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend available.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

  • Employment Case Work Supervisor

    We are currently seeking a full-time (37.5 hours per week) Employment Case Work Supervisor to join our Refugee & Immigrant Services team. This position will supervise the employment case managers to ensure newly arrived refugees receive trauma-informed and timely employment case management services. This position will work closely with the Economic Integration Program Manager and other program staff to ensure coordinated client services and Employment contract compliance. See more information below regarding competitive salary, benefits and signing bonus.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Train, supervise and support case management staff within the Employment program to ensure that newly arrived refugees receive trauma-informed and client centered services.
    • Provide direct case management services to support the employment team, including managing an independent caseload of employment clients when needed.
    • In collaboration with the Economic Integration Program Manager, train and support case management staff to ensure appropriate and timely service delivery and documentation that complies with contract and Department requirements.
    • Collaborate with the Economic Integration Program Manager and other staff to ensure efficient and appropriate care coordination within the Economic Integration team and across RIS programming.
    • Serve as a liaison with government contractors, partners and other stakeholders on issues related to employment case management.
    • Support accurate and timely case management documentation and reporting in compliance with contract requirements.
    • In collaboration with Program and Department leadership, analyze service delivery data, program outcomes and client feedback to guide strategic decisions.

     
    QUALIFICATIONS:

    • Bachelor’s degree in related field or equivalent experience, with supervision experience preferred.
    • 3+ years of direct case management experience working with refugee and immigrant populations.
    • Highly organized and detail-oriented leader with the ability to meet strict deadlines and provide support to a diverse team in a fast-paced, direct service environment.
    • Excellent collaboration and communication skills with strong writing and computer literacy experience.
    • Demonstrated ability to maintain strong performance and positive attitude under challenging conditions.
    • Valid WA State driver’s license, insurance and reliable access to personal vehicle.
    • Must be able to work a flexible schedule to meet clients’ needs. Some evening and weekend work required. Overtime may be required during high arrival periods.
    • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided as appropriate.

     
    SALARY AND BENEFITS:

    • The pay range for this position is $28.93 – $35.36 per hour
    • $2,000 signing bonus.
    • Jewish Family Service offers a generous benefits package including:
    • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
    • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
    • Paid Federal and 10 floating holidays (to be used throughout the year).
    • 5% employer contribution to 401k retirement plan (no employee contribution required).
    • Relocation stipend available.
    • Additional benefits include: vision coverage and FSA enrollment.
    • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

Supported Living Services

  • Case Manager

    Jewish Family Service is seeking a Case Manager to join our Supportive Living Services team. This full-time (30 hours per week) position ensures all clients receive the support services which they (or their guardians or families) have contracted with Supportive Living Services (SLS). SLS provides intensive Case Management and in-home supports to adults with cognitive disabilities. Our services promote health, wellness and stability for individuals with persistent mental illness, developmental disabilities and/or Traumatic Brain Injury. The position is responsible for developing an annual service plan for each client, detailing the support services which the program will provide to that individual. The position requires effective client assessment skills. The position will work in an office and/or home office environment and client homes.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Conducts comprehensive assessments for all clients assigned.
    • Develops an annual service plan for each client, detailing the support services which the program will provide to that individual.
    • Establishes a case file for each of their clients, in the format approved by the agency, and will ensure that all required documentation is maintained in the file.
    • Prepares annual Plans of Care for support services required by each of their clients.
    • Conducts client home visits at regular intervals (minimally, once a quarter—although more frequently for most clients).
    • Serves as the primary liaison with guardians, family representatives and other service providers, and will respond to inquiries from these parties in a prompt and professional manner.
    • Acts as advocate and care coordinator to ensure client is accessing all services and benefits, they are entitled to and/or are receiving. Communicates as needed with outside service providers and government systems, including medical and mental health providers.
    • Provide psychoeducation to clients and family members to assist with decision making.
    • Works closely with Instruction and Support Specialists and will respond promptly to any new or changing needs identified by staff. May provide direction and feedback to staff around client needs.
    • Promptly inform guardians, family representatives or other substitute decision-makers when a client’s needs appear to have changed and will offer to amend the client’s support plan to accommodate those changes.
    • Establishes a petty cash account for clients who request money management services and will be responsible for replenishing petty cash on a regular basis and keeping records of all transactions in a manner that provides a clear audit trail.
    • Acts as authorized signer on checking or other bank accounts established on a client’s behalf; if so, retains receipts for all purchases and maintains records of all transactions in a manner that provides a clear audit trail.
    • Prepares regular documentation in Salesforce for each client, as well as any changes in a client’s overall health and functioning.
    • Substitutes for Instruction and Support Specialists as needed and provides the essential chore services specified on each client’s daily checklist.
    • Attends and participates in programs and JFS and team staff meetings as scheduled and required. This includes some Sunday and evening events such as Sha’arei Tikvah gatherings and program picnic.

     
    QUALIFICATIONS:

    • Master’s degree in social work, behavioral science or related field and a minimum of two years of direct service in a social service setting with adults who have mental illness or developmental disabilities required; or an equivalent combination of education and related experience.
    • Must have appropriate professional license or certification or must obtain such licensure or certification within three years of hire.
    • Demonstrated effective client assessment skills
    • Demonstrated organizational and time management skills
    • Familiarity with local community resources and systems in social service support programs
    • Demonstrated ability to work with individuals and families in crisis
    • Strong written and verbal communication skills
    • Ability to work well in a team
    • Knowledge of Jewish culture desirable
    • Working knowledge of Microsoft Word, Outlook and internet is required. Must also be able to learn and utilize Salesforce.

     
    SALARY AND BENEFITS:

    • The pay for this position is $27.30 – $33.36.
    • Jewish Family Service offers a comprehensive benefits package including:
      • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
      • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
      • Paid Federal and Jewish holidays.
      • 5% employer contribution to 401k retirement plan (no employee contribution required).
      • Additional benefits include: vision coverage and FSA enrollment.
      • JFS values and provides opportunities for continued growth and learning for all team members.

    Jewish Family Service offers competitive wages and a generous benefits package.

    If you are interested in joining our team, please visit our Indeed page. Select the position you are applying for and submit your resume and cover letter.

    Applications are only accepted online.

    NO PHONE CALLS PLEASE.

    Equal Opportunity Employer/Disabled/Vets

    Apply Now

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