Employment Case Work Supervisor

We are currently seeking a full-time (37.5 hours per week) Employment Case Work Supervisor to join our Refugee & Immigrant Services team. This position will supervise the employment case managers to ensure newly arrived refugees receive trauma-informed and timely employment case management services. This position will work closely with the Economic Empowerment Program Manager and other program staff to ensure coordinated client services and employment placement contract compliance. See more information below regarding competitive salary, benefits and signing bonus.

We welcome and encourage you to apply if you feel connected to JFS’ mission. While Jewish values and history guide us, we recognize that our work is best accomplished through the collaboration of individuals from a variety of cultures, skills, and perspectives. If you meet most of the position qualifications, we encourage you to apply.


  • Train, supervise and support case management staff within the Limited English Proficiency (LEP) Employment Pathway Program to ensure that newly arrived refugees receive trauma-informed and client-centered services.
  • Provide direct case management services to support the employment team, including managing an independent caseload of employment clients when needed.
  • In collaboration with the Economic Empowerment Program Manager, train and support case management staff to ensure appropriate and timely service delivery and documentation that complies with contract and Department requirements.
  • Collaborate with the Economic Empowerment Program Manager and other staff to ensure efficient and appropriate care coordination within the Economic Empowerment team and across RIS programming.
  • Serve as a liaison with government contractors, partners and other stakeholders on issues related to employment case management and contracts.
  • Support accurate and timely case management documentation and reporting in compliance with contract requirements.
  • In collaboration with Program and Department leadership, analyze service delivery data, program outcomes and client feedback to guide strategic decisions.
  • Build and maintain external partnerships with employers, Community Services Offices (CSO’s) and other local employment placement service providers.


  • Bachelor’s degree in related field or equivalent experience.
  • 4+ years of direct case management experience working with refugee and immigrant populations required.
  • 1+ year of supervision experience required.
  • Highly organized and detail-oriented leader with the ability to meet strict deadlines and provide support to a diverse team in a fast-paced, direct service environment.
  • Excellent collaboration and communication skills with strong writing and computer literacy experience.
  • Demonstrated ability to maintain strong performance and positive attitude under challenging conditions.
  • Demonstrated ability to work collaboratively in a diverse cross-cultural team setting.
  • Additional language fluency preferred.
  • Valid WA State driver’s license, insurance and reliable access to personal vehicle.
  • Must be able to work a flexible schedule to meet clients’ needs. Some evening and weekend work required. Overtime may be required during high arrival periods.
  • Fully vaccinated individuals required due to client facing nature of the work; accommodations provided as appropriate.


  • The pay range for this position is $32.70 – $39.97 per hour
  • Jewish Family Service offers a generous benefits package including:
  • 100% employer-paid premiums for employee medical, dental, life insurance, long-term disability, and employee assistance program.
  • 15 annual vacation days increasing to 20 after 2 years, and generous paid sick time.
  • Paid Federal and 10 floating holidays (to be used throughout the year).
  • 5% employer contribution to 401k retirement plan (no employee contribution required).
  • Relocation stipend available.
  • Additional benefits include: vision coverage and FSA enrollment.
  • JFS values and provides opportunities for continued growth and learning for all team members.